Return policy

Last updated: 2025

At VENGORRA, we design premium contemporary essentials crafted to last.
If something doesn’t feel right, we’re here to help — with a return process that is simple, transparent, and fair.

1. Return Window

We accept returns within 30 days of delivery.

To qualify for a return, items must be:

✔ unworn
✔ unwashed
✔ unaltered
✔ free of stains, perfume, deodorant or damage
✔ with original tags & packaging

We reserve the right to refuse returns that do not meet these conditions.

2. Return Shipping

To keep our pricing premium-accessible, return shipping costs are the responsibility of the customer.

You may use:

• our prepaid return label (deducted from your refund)
or
• your own shipping method

**The return shipping cost varies by country and will be shown during the return request.

3. Exchanges — Always Free

We offer free exchanges for:

✔ size
✔ colour
✔ an alternative item of the same value

You will not pay:

✘ no return fees
✘ no reshipping fees

Exchanges are processed as soon as the original item reaches our EU return centre.

4. Non-Returnable Items

For hygiene and quality reasons, the following categories are final sale:

• underwear / shapewear
• seamless essentials worn next to the skin
• items marked “final sale” or “non-returnable”

5. Faulty or Incorrect Items

If your item arrived damaged or incorrect, we will:

✔ replace it free of charge
✔ or issue a full refund

Simply contact us within 7 days of delivery with photos at:
 📩 support@vengorra.com.  

6. Refund Method

Refunds are issued to the original payment method once the return is inspected and approved.

Processing time:

• Return inspection: 2–5 business days
• Refund to bank: 3–7 business days (varies by bank)

We do not refund:

✘ original shipping costs
✘ customs duties or taxes (if applicable)

7. European Return Centre

All returns are processed through our European logistics hub for faster processing:

VENGORRA Returns Centre
[City], [Country]
(Will be replaced by your 3PL address)

{{ Address }}

Returns sent to other addresses cannot be processed.

8. Items Purchased With Discounts

Discounted items can be returned unless marked “Final Sale”.

9. Quality Control Guarantee

Every item undergoes a multi-step quality inspection.

If returned items show signs of:

✘ wear
✘ damage
✘ washing
✘ fabric stretching
✘ odour
✘ cosmetic stains

We may:

• refuse the return
or
• issue a partial refund (10–40% deduction depending on condition)

This protects the premium quality of VENGORRA garments.

10. How to Start a Return

To start a return you’ll also need the receipt or proof of purchase. you can contact us at info@vengorra.com.